International Deliverys
It is the importers responsiabllity to check Import and Sales Taxes for thier country. The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges. Mr Electronics accepts no liability for any such charges. Importing taxes and charges cannot and will not be quoted/predicted, and they cannot be reimbursed to you under any circumstances. If an importer refuses to pay taxes or otherwise refuses to comply with requirements of the importing or customs clearance process, the goods will usually not be delivered successfully. In such cases the goods could be seized by customs, destroyed, or returned back to Mr Electronics. In any such cases you, the importer, bear sole responsibility provided no error has been made by Mr Electronics in following your order requirements. We will not offer you a refund for these products under any circumstances.

DOA Returns(Dead On Arrival Returns)

In the event that you receive a product that is not in working order, please notify the Mr Electronics Customer Service Centre by telephone and return the product within 7 days. Please ensure that the product you are returning has complete packageing and contents as originally supplied. Failure to report a DOA item within 7 days or return with incomplete packageing and contents as originally supplied will result in you not being able to claim the item as a DOA.

You must have your order number and A detailed fault description sheet must be sent together with all the returning goods. You will be issued with a Return Authority (RMA) Number once we have received the goods.

If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered).

Damaged/Incorrect Product

In the event that you receive a product that is either damaged or not the product you ordered, please notify the Mr Electronics Customer Service Contact Centre by e-mail, telephone or post, as soon as possible, within 7 days of receipt of the product. You must have your order number. Once verified we have verified that there is a problem, you can return the goods to us for exchange/warranty. Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer.

Product Return

Customers are responsible for finding/obtaining the correct components for their individual needs. In the event that you decide that you do not want the product you have ordered, return of any product within 7 days will refund payed price attract 20% restocking fee. No refunds will be provided for any opened product. All refunds for non-opened items exclude shipping and handling charges. Please allow up to 30 days for refunds to be processed and credited to your account.

Warranty claim

1. All goods sold by Mr Electronics come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item.This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty
2. Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any warranty claim.
3. Mr Electronics is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Umart Online
4. A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Umart Online to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Umart Online also reserves the right to charge the labour cost $35 for examining these goods where no fault was found.
5. All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
6. Umart Online is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
7. Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
8. Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
9. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Umart Online. Umart Online is not responsible for any parcel missing in transit, on its return back to Umart Online.
10. Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
    

Warranty turnaround time

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.

We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Umart Online is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.

If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not constitute the acceptance of an order, nor does it constitute confirmation of our offer to sell. Mr Electronics reserves the right at any time after receipt of your order to accept or decline your order for any reason. Mr Electronics reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and your order is automatically varied to order that lesser amount. All credit card orders will be verified prior to our acceptance of your order. Mr Electronics reserves the right, without prior notification to do business with any individual or business.